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Johnson County Library’s website is a key portal into the Library system’s vast array of programs, information and services.

The website was last overhauled in 2014 and is due for a refresh. To that end, a Library team of professionals is conducting a usability study this year, reaching out to patrons for their ideas and suggestions on how to make the website as user-friendly as possible.  

“We’re taking a look at how patrons use those tools. Often, how we expect they may use them is not how they are actually using them,” explained Jo Field, a web content developer leading a study team of eight Library staffers. “Usability studies are always surprising. You find out what your users are actually doing and how they are navigating your website, how they are finding what they want.”