Library Services FAQs

  • Computers & Printing

    Print allowances are only available on Library cards. Don’t have a card? We’re happy to sign you up!  

    If you’re sending your document in remotely, you’ll need to: 

    • Use the online form for uploading your document, not the email submission option.
    • Enter your card number in the online form, not a guest name.
    • Use your card number to log in to the print kiosk and release your print job.

     

    If you’re printing from the computers in our Library locations, you’ll need to: 

    • Log in to the computer using your Library card and PIN, not a guest pass. Use your card number to log in to the print kiosk and release your print job. 

    After you submit your print job, whether remotely or from our public PCs, you’ll log in to the print release kiosk to release your prints. If needed, ask Library staff for help finding or using a printing station kiosk. 

    Computers are first-come, first-served, so if you see an open one, go ahead and log in! If all the computers are in use, a staff person can make a reservation for you for the next available session. 

    Library cardholders can print up to $1.50 each day at no cost using their print allowance. Guests and patrons who have used their allowance for the day can pay at the time of printing. The print release kiosk will accept cash or card. 

    Follow the directions and tips on our Computers and Printing page.

    Patrons can add their documents to the print queue from within or outside the Library with their own devices. Additionally, they can also do so using our Library computers. Either way, they will need to come into a Library location to pay for and release their print jobs. 

  • Interlibrary Loan

    Before submitting a request, first check to see if the title is available in the Library catalog. Requesting from our own collection is fastest! We borrow items not owned by our library.

    Go to the Interlibrary Loan page and log in.

    First, you will create your Interlibrary Loan account (ILLiad). You will be able to log in to your account to view your Interlibrary Loans.

    1. To make a request: Click the “Make a Request” drop down menu in your Interlibrary Loan home screen.
    2. Choose "Worldcat FirstSearch (recommended)".
    3. Find the title in the request box. You can also make your search more advanced by including keywords such as "Blu Ray", "cake pan" or the author and format type.
    4. Choose your item from the list of titles that pop up. The more libraries that own the item, the better chance ILL has to get the item in. 
    5. Once in the record for the item, choose "Borrow This Item (ILL)".
    6. This will bring you to a form to fill out. Please fill out the required fields and place any notes you would like Interlibrary Loan staff to see, like certain volumes only, or if you only want the Blu Ray or DVD edition. In the "Edition" field you can put which volume or edition you would like.
    7. Click on "Submit request" and your request will be generated. Depending on several factors like availability, amount of copies etc., the item may go directly to lenders. Otherwise, it will be placed in a queue for Interlibrary Loan Staff to look at and request. They will be requested in the order they are received.
    8. If you are unable to find the item you want in FirstSearch, please fill out the form located on the Interlibrary Loan home screen under "Make A Request". 
    9. If you need assistance, contact us and we can get your request going!

    Please note: If you receive a new Library card number and want to make an Interlibrary Loan request on the same day, please contact us for assistance.

    • Titles not owned by or formats not available from the Johnson County Library or Olathe Public Library.
    • Audio/visual materials such as videos, CDs, CD-ROMs, video games, audiocassettes and LPs.
    • Photocopies of periodical articles not available at Johnson County Library.
    • Newspapers on microfilm (must be viewed at the Central Resource Library).
    • New books not already on order by Johnson County Library. Requests for new books will be forwarded to the Library's Collection Development Department for consideration for purchase. If not purchased, an Interlibrary Loan request will be made.

    • You will be notified by e-mail when your item arrives and is ready to be picked up at the Johnson County Library location of your choice. It will be held for seven days from the date of the notice.
    • Your item will be available on the hold shelf under the first four letters of your last name and the first letter of your first name.
    • Photocopies will be delivered electronically or mailed to your postal address.
    • You will be notified by e-mail if the request is canceled or cannot be filled after a thorough search.
    • If you do not have an email on file, please contact us to add one. If you do not want to do that, you can check your Interlibrary Loan account (ILLiad) periodically. 

    • Awaiting Direct Request Sending: Your request has been received and is in the process of being sent automatically to potential lenders to review.
    • Awaiting ARM Manual Review: Your request has been received by the Interlibrary Loan Department. If it is unable to go directly to lenders, it will move into the Automated Request Manager queue for Interlibrary Loan staff to process manually.
    • Request in Processing: If a possible lender needs more information, they may send a query to Interlibrary Loan staff. Your request will move into this queue. It is on pause until we can get the information they need.
    • Awaiting Conditional Processing: Your request has been returned with conditions attached. ILL staff are determining the next step and will contact you if needed.
    • Awaiting Copyright Clearance: Your article request has been received and is awaiting copyright processing to determine if any copyright fees need to be paid.
    • Request Sent: The request has been sent to a string of possible lenders. These lenders are in the process of checking their libraries to see if they are able to loan the item. This could take a few weeks.
    • Under Review: If a request was made for a title published during the current year, the request moves into this queue for Collection Development staff to consider purchasing the item. If they do not decide to purchase, it will be moved back into the Awaiting Request Processing queue for Interlibrary Loan Staff to request.
    • Collections Consideration: Your request has been forwarded to the Johnson County Library Collection Development Department where they will consider purchasing a copy to add to the Library's collection. If purchased by the Library, you will be notified by email. If the item is not purchased, an Interlibrary Loan request will be made and you will receive a notice when the item is available.
    • Consider for Purchase: Your request is being reviewed by the Collection Development team to determine if they want to purchase the item for the JCL library collection.
    • Awaiting Unfilled Processing: Your request has gone through a string of lenders. Interlibrary Loan staff will check for any other possible lenders. If there are none, you will receive a notice through email indicating we were unable to get the item requested.
    • Received Partial/Incorrect Item: An item was received from the lending library that either does not match your request or is incomplete. The Interlibrary Loan staff will determine the quickest means to correct this.
    • Awaiting Post Receipt Processing: The requested item has arrived at the Interlibrary Loan Department and is being processed by the ILL staff.
    • Check My Account: The requested item has arrived at the Interlibrary Loan Department for processing. It will be put in transit to your requested pick up location. This could take a few days. When the item arrives at your requested branch, a notice will be sent indicating it is available to pick up. Once the item is checked out, go to Login/My Library  to access your Library account to check the date due.
    • Checked out to Customer: The item has arrived with a due date set by the lender that is in the past. ILL staff have requested a renewal from the lender so the item can be lent out for a period of 3 weeks upon check out. Once this request is made, staff must manually change it back to "Check My Account".
    • Renewal Ok Processing or Renewal Denied Processing: The lender has either approved or denied the renewal requested to extend the due date set by the lender. Very rarely does this mean that you will not get the item to check out for JCL's standard 3 weeks. Once this status appears, ILL staff must manually change it back to "Check My Account". 
    • Awaiting Recalled Processing: The requested item has been recalled by the lending library. Please return the item as soon as possible.
    • Awaiting Return Label Processing: The item has been returned to the Interlibrary Loan office and is in the process of being returned to the lending library.