Strategic Plan

JOHNSON COUNTY LIBRARY STRATEGIC PLAN 2019-2023

Johnson County Library is committed to listening to the needs of our community and providing services, materials, public spaces, events, programming and ideas that will bring value to people’s lives. As the world changes and continues to evolve, so too do the needs and desires of our community. In the spring of 2018, Johnson County Library reached out to ask a question. Are we fulfilling our commitment, and how can we improve?

The answers to this essential question directly informed the 2019-2023 strategic plan, which will guide the work of the library for the next five years.

EDUCATION

STRATEGIC VISION: Johnson County Library creates inclusive and welcoming environments that spark curiosity and learning.

OUTCOME: People will learn about themselves and the world.

EXECUTIVE GOAL: Provide a premier customer experience by improving and annually reviewing all defined Johnson County Library services.

OPERATIONS

STRATEGIC VISION: Johnson County Library staff collaborates and coordinates to create efficient procedures and processes that provide exceptional customer service.

OUTCOME: People will receive seamless service.

EXECUTIVE GOAL: Develop and review the annual budget, allocating resources to align with strategic goals and tactics.

COMMUNITY

STRATEGIC VISION: Johnson County Library offers neutral spaces and opportunities where all voices are equal and connections are forged.

OUTCOME: People will thrive and prosper.

EXECUTIVE GOAL: Annually review and align the 2019-2023 strategic partnerships to continue to support the mission of Johnson County Library.

COMMUNICATION

STRATEGIC VISION: Johnson County Library listens to and shares information with all, building strong connections and relationships.

OUTCOME: People will be connected.

EXECUTIVE GOAL: Set and annually review the communication vision and mission for Johnson County Library.

CONVENIENCE

STRATEGIC VISION: Johnson County Library delivers services and materials how, when and where patrons want.

OUTCOME: People will be surprised and delighted.

EXECUTIVE GOAL: Lead and administer the twenty year Comprehensive Library Master Plan with provided resources.

CREATED IN COLLABORATION WITH:
Johnson County residents
Johnson County stakeholders, policy makers, elected officials
Johnson County Library Board of Directors
KU Public Management Center
Johnson County Library leadership and staff

Values

Customer needs come first. We place the highest priority on service to our customers and treat every request with equal value.

People are respected. We recognize the contributions of our staff and we treat all our customers and each other with respect.

Access to information is ensured. We ensure access to information for people of all ages, abilities and means.

This is a learning organization. We commit to the professional growth and enrichment of our staff and volunteers.

Freedom of information is protected. We protect your freedom to read and view all library information.

Privacy and confidentiality are rights. We safeguard your right to request and obtain information in confidence.

Basic services are provided without charge. We provide basic library services free of charge.

Quality service is important. We strive to deliver the highest quality services possible.

Integrity is a commitment. We follow the highest ethical standards which have been adopted by Johnson County government and our profession.

We are stewards of community resources. We respect the contributions of the community to its library. We hold ourselves accountable for the efficient and effective use of all resources which you commit to us -- people, time, assets and funds.

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