SUMMARY 





Effective Date: 
Reviewed: 


POLICY ON 
PATRON 
COMMENTS 




COUNTY 
LIBRARIAN'S 
RESPONSIBILITY 



















Reporting 


Enabling Comment 

The purpose of this regulation is to describe the County Librarian's responsibility in providing opportunity for patron comment and in providing Library Board access to that comment. 

September 10, 2015
October 27, 2021
October 10, 2024

a. A major measurement of library services is public reaction to its delivery. The Library Board of Directors encourages direct and indirect citizen input through use of surveys, focus groups, comment forms, citizen comment at board meetings, and other appropriate measurements. 

b. As needed, the County Librarian will report patron feedback trends to the Board. 

c. The County Librarian will implement procedures which will enable all patrons to comment on any aspect of service. Special accommodation will be provided to individuals with disabilities requiring assistance to comment. Library Board meetings shall also be accessible to individuals with disabilities, as defined in the Americans with Disabilities Act Amendments Act (ADAAA). Persons requiring interpretive services or other accommodations to attend a Library Board meeting should notify Library staff at least 48 hours prior to the scheduled Library Board meeting
 

October 10, 2024	ARM 20-10-85 	End 
 


ADMINISTRATIVE REGULATIONS

TAB: Patron Services	DOCUMENT NUMBER: 20-10-85

SECTION: General Patron Services 

SUBJECT: PATRON FEEDBACK