Usability Studies at Johnson County Library

The Johnson County Library is commited to developing patron-friendly interfaces and experiences through extensive usability testing. Below are some of the studies and projects we are working on or have completed along with project metholodogy, recording documents and result reports. Questions? Want to chat about usability or share your own public library study results? Please contact Erica Reynolds, Web Content Manager.

6 by 6 Ready to Read: Helping Parents Develop Early Literacy Skills

Our 6 by 6 Web site (or sub-site) is launching on Sept. 14. We ran paper prototypes (Phase 1) and usability studies. (Phase 2) Check out the Phase 2 Interface study results (PDF). 

Usability Studies Aren't Just for Computer Interfaces (2009)

On June 16, 2009 the Web Content Team coordinated with Circulation Services and staff at the Shawnee Neighborhood Library to test a new library card application form--the form is still paper at this point (although there is a PDF version of it online), but the testing was quite beneficial in providing evidence that the hard work and thought that went into the form would pay off and assuring staff that patrons would in fact have a much easier time with the new form. In a more complete study we would have done a baseline study with the old form, but we wanted to get some quick results to show that the new form would work, and we were not worried about proving it was better than the old form.

For the test, staff gave the new form to patrons needing new cards. They recorded the reactions and ease of use on a simple recording doc (PDF). The results were quite successful in that 10 out of 10 patrons were able to complete the form without needing to ask additional questions (a feat not normal with the old form as we know from past experience). The quick results were reported to staff (PDF).  

JoCoKids Usability Studies (2009)

On April 25, 2009 the Web Content Team completed usability studies on the JoCoKids Web site with 11 children, ages 6-11. Read the report and study recommendations (PDF).

New Home Page Feature Layout and JoCoHealth (2008)

In 2008, we made further refinements to the home page features after hiring a new interface designer, Dale Jarrett. We kept the tiles, but weighted them differently while also developing new formatting and image standards to have a consistent across all events, news and services featured on the Library's home page.  The new design also move the catalog log-in to the home page and modified how "search" displayed in the header across the site. We also tested the plans to fold the former JoCoHealth Web site back into the main Library's Web site. The tests were very successful, but due to the holidays and other projects, a full report was not completed. The testing document is available here (PDF) and the "final" layout of the Library's Web page is currently live.   

New Home Page Feature Layout (2007)

 After the new Library site was launched on August 15, 2007, almost 90% of patrons who responded to our online survey were very happy with the new design or at least felt that new site was easier to use. However, a handful of patrons commented that they didn’t like the rotating feature on the front page. So, in December of 2007, we tested out another home page option that still met our requirements. Since the issue was one of preference and subjectivity rather than true usability and functionality, we "tested" with a vote and a home page feature encouraging patrons  to vote for their favorite front page layout.

Building the New JoCoLibrary Web Site (2007)

What went into building the new JoCoLibrary Web site? Since more than 3.5 million people visit the Library's Web site annually, we didn't take the process lightly. We started the process in 2006 with focus groups of public service staff helping us to create a plan for the new Web World. After buying and installing a new content management system, we built two Web sites (JoCoBusiness and JoCoTeenScene) as pilot sites to try out the new system. In April, we began testing labels and designs for the new Web site. Months and months of patron testing, feedback collection, changes and more testing ensued. Below is a brief timeline of the usability process, documents used for the studies, and reports of patron feedback as we tested, changed, and retested the new site.

April 2007
Conduct card sorts to determine labels and main categories for the new JoCoLibrary site (View Card Sort Results - Word Doc)
Paper prototype the new JoCoLibrary Web design (View sample prototype script -Word Doc)
Revise design plans to incorporate study results

May 2007
Design draft of JoCoLibrary interface
Paper prototype "Research" subsite
Paper prototype "Find a Good Book" subsite
Revise design plans to incorporate study results

June 2007
Run full usability studies on new JoCoLibrary (View sample core tasks and questions - Word Doc) (View sample recording document - Word Doc)
Revise design to incorporate study results (View initial report 2004 vs 2007 usability studies)

July 2007
Build content in the new JoCoLibrary site
Soft launch of JoCoLibrary and ask for patron and staff feedback via online surveys
Run phase 2 usability studies on JoCoLibrary
Revise design to incorporate study results (View trends report based on phase 1 and 2 studies)

August 2007
Review feedback and revise interface based on feedback
Launch JoCoLibrary (August 15, 2007)

Handout outlining Usability Study Techniques (doc)

Highly recommended resources:

Krug, Steve. Don’t Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition (2005)

Nielsen, Jakob. http://www.useit.com/

Nielsen Norman Group. Paper Prototyping: A How-To Training Video (on DVD) Available at: http://www.nngroup.com/reports/prototyping/

Rosenfeld, Louis and Peter Morville. Information Architecture for the World Wide Web: Designing Large-Scale Web Sites (2006)

Synder, Carolyn. Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces (2003)

e-mail this

E-mail this article

Recipient’s Name: *
Recipient’s E-mail: *
Your Name: *
Your E-mail: *
* all fields required

print this was this useful? view all resources

All locations will be closed on Wednesday, Nov. 11 for Veterans Day.